M/S SRTC TerraVita Dynamics

Terms & Conditions

Website: www.srtcfoods.in • Effective date: December 06, 2025

1. Eligibility

You must be at least 18 years old to use the Website, and by using it you represent that you have the legal capacity to enter into these Terms.

2. Use of Website

• Use the Website only for lawful purposes and in accordance with these Terms.
• Do not attempt to damage, disable, overburden, or impair the Website’s operation or security.
• Unauthorized access, probing, scraping, or hacking is strictly prohibited.

3. Products and Services

• All products and services are subject to availability and may be withdrawn or modified at any time.
• Descriptions, images, specifications, and pricing may be updated without notice; typographical errors may be corrected.
• We reserve the right to refuse, limit, or cancel any order at our sole discretion.

4. Orders and Payments

• When placing an order, provide accurate and complete information including delivery details and contact information.
• Payments are processed securely by third‑party gateways; we are not responsible for delays, errors, or outages caused by such providers.
• Orders may be subject to verification and acceptance; we may cancel suspected fraudulent or incorrectly priced orders with a full refund where applicable.

5. Shipping and Delivery

• Delivery timelines are estimates and may vary due to logistics, location, weather, or other external factors.
• Risk of loss or damage transfers upon delivery to the specified address or pick‑up point as applicable.
• Incorrect or incomplete delivery details may result in delays, re‑delivery attempts, or additional charges.

6. Returns and Refunds

• Returns and refunds are governed by our Return/Refund Policy available on the Website.
• Returned products must be unused, in original condition and packaging, and accompanied by valid proof of purchase unless otherwise stated.
• Refunds will be processed within a reasonable time to the original payment method, subject to payment provider timelines and verification.

7. Intellectual Property

All content on the Website—including text, graphics, logos, product names, images, videos, and software—is the property of the Firm or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, the Firm is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the Website, products, or services. We do not warrant uninterrupted, timely, secure, or error‑free access to the Website.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Firm, its affiliates, officers, employees, partners, and agents from any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from your use of the Website or your violation of these Terms.

10. Privacy

Your use of the Website is governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review it to understand our practices.

11. Third‑Party Links

The Website may contain links to third‑party websites or services. We are not responsible for their content, accuracy, availability, or policies. Accessing third‑party links is at your own risk.

12. Termination

We may suspend or terminate access to the Website at any time, with or without notice, for conduct that we believe violates these Terms, applicable law, or is harmful to other users, us, or third parties.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Lucknow, Uttar Pradesh shall have exclusive jurisdiction over all disputes arising from or relating to these Terms or the use of the Website.

14. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Website after changes constitutes acceptance of the updated Terms.

15. Contact Us

M/S SRTC TerraVita Dynamics
Shop No. 8, Khurana Complex, Chandar Nagar, Alambagh, Lucknow – 226005, Uttar Pradesh, India
Email: info@srtcfoods.in
Website: www.srtcfoods.in

Note: For clarity, these Terms apply to the Website and related online services. Product‑specific warranties, promotions, and return windows (if any) will be detailed on relevant product pages or policies.